Took it in to exchange it and was told I couldn't exchange it by the 3rd manager. Kay's Fine Jewelry: This is where you need to buy your jewelry in the Caribbean!! - did not follow up. The earrings physically broke on second wear, in February. It is one of America's biggest jewelry store chains with retail stores located in large shopping malls, and it also offers customers online shopping for a range of jewelry products. I hardly wear the ring, and Ive spent close to 14,000$ on it. I show up to Kays, to have it replaced, send it off and then 6 weeks later get a phone call explaining it would be 6,500$ to replace. Advisory Board for Business Development - LinkedIn May 23, 2022 4:52pm Case #[protected] was to be escalated to a supervisor. Top of the Page, If I want to mail a payment , what address should I send it to? I had it insured and it appraised almost 30% more than what he paid for it!! Customer Service Technical Support. Thankyou Bri sincerly Angela C, Recently I had to have my Movado repaired and took it to Kay Jewelers on Sunset Blvd in Lexington, SC.From the first day I received outstanding customer service from the Associates and the store manager. I don't believe that we should be charged. Twitter. They claimed some orders were not able to be cancelled and mine was one of them. This is the WORST business to deal with. Our KAY Jewelry Repair Team will determine which repairs are covered by a service plan or warranty, take "before" pictures, and send your item to our Design & Service Center. She found the exact ring at another kay store in riverside. Desired outcome: .owl-carousel .owl-controls .owl-pagination .owl-page.active span { If you select a size other than the standard ring size shown, service may be required to adjust it. For example, many complain about the inattentive attitude to their problems or the unwillingness of operators to solve the issue. Starting out as a store that sold a variety of products, including jewelry, musical jewelry boxes, electric razors, and radios, Kay . We owed $320.00 as of Nov.10, 2022. Kay Jewelers Credit Card Customer Service Number Then, on the January 3rd they charged me for the Engagement ring and said it was going to be shipped almost 2 weeks later. Kay Jewelers information: contacts, address, founders, CEO, services, and products. min-height: auto!important; Do Kay Jewelers Increase The Credit Limit? Custom designed jewelry is not returnable. They say I had 60 minutes and denied cancelation. He mentioned casually that other customers had lost pieces of jewelry in the theft worth much more than ours.as if that made our loss less traumatic! Average Customer Rating. HotDeals uses cookies from third-parties or affiliate networks to I requested a replacement, but an exact replacement could not be located, so I asked if I could replace mine with another diamond bracelet from their store and pay the difference. Claim it and get a lot of features. I just LOVE MY NEW BEAUTIFUL NEW RING. Then I could buy the warranty after the repair for a few more hundred dollars.
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